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Puropose The purpose of this paper is to describe why and how Contra Costa County Library is using two‐dimensional barcodes called (QR, quick response) codes and a mobile patron support system to deliver library service to mobile phone users through a service called “Snap & Go”. Desing/methodology/approach The paper finds that case study to review the process of defining and delivering mobile library service through the use of QR codes. Findings QR codes provide a quick and easy way for library patrons with mobile phones to access relevant information and service both inside the library and out in the community. Originality/value The paper discusses one library's initiative to pilot the use of QR codes to deliver mobile library service.
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MacKinnon et al. (2010) studied this question.
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