Local authorities have a unique role in ensuring that local residents maximise their incomes by claiming full benefit entitlement. The London Borough of Newham has pioneered the innovative use of IT to generate over £2 million in unclaimed means-tested benefits. A pioneering data warehouse IT system is used to match data to identify potential claimants. It then generates personalised letters telling them exactly how much they are losing and invites them to claim.
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R A Davies (2002) studied this question.