Understanding Hotel Maintenance Management

The main purpose of the paper is to offer an overview and understanding of hotel maintenance for hotel managers. It highlights the importance of this function and its inherent challenges and key issues. The sampling frame consists of thirteen, 4–5-star hotels in Quito, Ecuador. Semi-structured, in-depth interviews were conducted with managers who oversee maintenance. The research follows a qualitative approach to data collection and analysis. The research had important findings, amongst them that planned preventive maintenance was the preferred maintenance strategy. The paper developed and applied a framework for researching hotel maintenance management, from strategic, operational and stakeholder viewpoints.