Tacit knowledge transfer in tourism organisations, based on the development of fuzzy rules

Although the importance of knowledge transfer has been acknowledged and thoroughly studied by scientists since the last quarter of the 20th century, tacit knowledge received less attention owing to the fact that it is very difficult to be codified and transferred. The primary aim of the paper is to study the stimulation extent of tacit knowledge transfer and dissemination in the hotel, the core of tourism activity, where tacit knowledge is constantly created but yet not easy to be communicated among staff members.