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Existing research into serendipitous information encountering has focused on how people stumble upon information, rather than how they create value from the information encountered. This online diary study with follow‐up interviews provides an enriched understanding of the subjective value of information encounters and the motivators, barriers and actions involved in creating value from them. We leverage our findings to generate design suggestions for digital information tools aimed at assisting in creating value from encountered information.
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Makri et al. (2017) studied this question.
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