Employee Perceptions of the Relationship Between Communication and Productivity: A Field Study

The purpose of this study was to explore the relationship between communication andproductivity. Specifically, we had two aims: (a) to determine employee perceptions ofthe impact of eight dimensions of communication satisfaction on productivity, and (b)to understand how the type of organization may moderate the link between communication and productivity. Two businesses, representative of service and manufacturing organizations, were investigated by administering the Communication SatisfactionQuestionnaire and interviewing all employees. The results showed that communication was perceived to have an impact on productivity that varied in both kind andmagnitude. Moreover, a number of intriguing differences emerged between these twocompanies. The findings suggest that the link between communication and productivity is more complex than previously assumed.