The use of information and communication technologies in enterprises in Serbia

In this paper, we analyse the usage of information and communication technologies (ICT) in enterprises in Serbia. The analysis is based on the data generated from the statistical survey of the Statistical Office of the Republic of Serbia for 2016 (ICT Usage - Enterprises) and on the Eurostat data on the usage of ICT in enterprises in the EU Member States (EU-28). We observed the following indicators of the usage of ICT: fixed broadband access, speed of Internet connections, employment of ICT specialists, Internet presence (enterprises having a website), use of social media, use of cloud computing services, enterprises engaged in e-commerce (percentage of enterprises and share of online sales in total turnover). Based on these indicators, the comparison with the EU Member States has been made. It has been found that the accomplished level of the usage of ICT in enterprises in the Republic of Serbia is above the European average, yet still below the level of the developed EU economies. When cloud computing services and the development of web-based sales are considered, Serbia still lags behind the EU Member States.