Argues that the costs and problems of quality are largely predetermined in product development and, therefore, there are limits to what can be achieved thereafter by the application of best‐practice manufacture and quality control. Presents knowledge‐based design‐for‐quality methods which enable a business to identify product characteristics which represent potential failures and their associated costs. Discusses application modes and includes a product case study.
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Swift et al. (1996) studied this question.
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