Policies on parcel lockers: multi-level governance networks for urban logistics

This paper presents the research results of a case study on how multi-level governance networks, logistics operators’ interests and customer practices influence last-mile deliveries. One of the paper’s main research contributions is how public regulation might steer the use of parcel lockers to contribute to attractive urban environments, reduce greenhouse gas emissions and secure efficient solutions for businesses. The research was motivated by the establishment of a multi-level governance network working for sustainable solutions for last mile deliveries in the Oslo region of Norway. The data were obtained through a literature review, investigations into regulatory tools, semi-structured interviews, and a survey.