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November 1, 1995The Reference Librarian

Improving the Quality of Business Reference Service

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MLMichael R. LavinUniversity at Buffalo, State University of New York

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Michael R. Lavin (1995) studied this question.

synapsesocial.com/papers/6a73c1980375516f85f15a5e https://doi.org/10.1300/j120v22n48_05

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