An effective information security program cannot be implemented without implementing an employee awareness and training program to address policy, procedures, and tools. Learning consists of three key elements: 1. Awareness, which is used to stimulate, motivate, and remind the audience what is expected of them. 2. Training, the process that teaches a skill or the use of a required tool. 3. Education, the specialized, in-depth schooling required to support the tools or as a career development process.
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Thomas R. Peltier (2005) studied this question.