Emotional labor is a worker's effort in regulating his or her emotions in an attempt to express socially desired emotions within the sphere of his or her profession. This study analyzed the adequacy of the original factor model of the Emotional Labor Scale (ELS) proposed by The study comprised a sample of 518 psychologists from the state of Rio Grande do Sul, Brazil. Data was subjected to Confi rmatory Factor Analysis, showing that the best fi t indices were found in the distribution of four factors: frequency, intensity, variability and emotion regulation. Regarding reliability, satisfactory indices were found, ranging from .67 to .84. Thus, the instrument is suitable for the assessment of emotional labor, allowing subsidizing promotion and prevention interventions for emotional management.
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Carlotto et al. (2016) studied this question.
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