Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
December 14, 2020Journal of Service ResearchOpen Access

Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance

View Full Paper
Ask AI
Bookmark
Share

Authors

ALAndreas T. LechnerTechnische Hochschule AugsburgFMFrank MathmannQueensland University of TechnologyMPMichael PaulUniversity of Augsburg

Discussion

Loading...

Member takes

Implication

Key Points

Key points are not available for this paper at this time.

Cite This Study

Lechner et al. (2020) studied this question.

synapsesocial.com/papers/6a747e2be239d27fbe032475https://doi.org/10.1177/1094670520975148
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Facial expression and emotion.1993 · 2,487 citations
  2. 2Decision Making in Information-Rich Environments: The Role of Information Structure2004 · 346 citations
  3. 3Centering predictor variables in cross-sectional multilevel models: A new look at an old issue.2007 · 4,523 citations
  4. 4Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-as-Social-Information Perspective2015 · 143 citations
  5. 5Emotional influence at work: Take it EASI2012 · 204 citations