The role of moderating variables on music festival volunteer management

The growth and popularity of festivals and events has led to a need for examination of volunteer program management. An increase in music festivals in the United States in the last decade has resulted in managers recruiting and managing volunteers to operate music festivals. This research examines relationships between moderating variables and factors of self-image congruency, motivation, satisfaction, and intent to return as a volunteer at Austin City Limits, a large-scale music festival in the United States. This research demonstrates the benefit of incorporating self-concept theory in volunteer, event, and tourism research and provides practical implications for practitioners who manage volunteer programs.