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November 1, 1970Management Science

When a Queue Looks the Same to an Arriving Customer as to an Observer

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RSRalph E. StrauchRAND Corporation

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Ralph E. Strauch (1970) studied this question.

synapsesocial.com/papers/6a7563c51646b2abe5036b11 https://doi.org/10.1287/mnsc.17.3.140

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