Service Provision and Students’ Satisfaction: Lessons From Universities in Kwara State, Nigeria

This research focused on the provision of services and the satisfaction of university students in Kwara State, Nigeria. A descriptive survey design was utilized for this study, which included a total population of 93,266 university students at the time of data collection. A purposive sampling method was employed, leading to the participation of 300 students. Data were gathered through a self-designed questionnaire that was both validated and pilot-tested. The analysis involved descriptive statistics for the research questions and inferential statistics for the hypotheses. The results indicated that ICT services were the most frequently provided. Furthermore, the findings demonstrated a high level of satisfaction among students regarding the services offered. A significant relationship was also established between service provision and student satisfaction. Therefore, it is recommended that university management take immediate action to sustain the services provided to uphold student satisfaction, among other recommendations.