The ways in which expert workers differ from novices is principally in the amount of specific skills that they possess and the ways they have organized their knowledge. Highlights the advantages of aiming for expertise rather than competence. Also outlines the stages in the development of expertise. Provides examples from industry to show that occupational expertise is practical, informal in nature and only rarely, if ever, taught. Discusses implications for on‐the‐job training in major industries. Shows that expertise is based on case knowledge and problem solving.
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Cornford et al. (1995) studied this question.
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