Washburn is a Carnegie Master’s University I with an enrollment of only 6,200 students. Unlike most of the 43 participating libraries in LibQUAL+™ 2001, Washburn University’s Mabee Library is not a large, academic research library. The paper describes Washburn’s experience with the 2001 LibQUAL+™ pilot project. The application of the survey at a small institution and the global nature of trends shown by the responses will be discussed. LibQUAL+™’s place within the strategic planning and assessment program at Washburn’s Mabee Library is also reviewed.
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Wanda V. Dole (2002) studied this question.
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