An analysis of survey data collected from a sample of 98 Fortune 500 industrial companies reveals that expert systems (ESs) are utilized in manufacturing by 52 per cent of the companies, among which ESs are perceived to be more useful in process planning, product design, layout, facility design and maintenance; and less useful in forecasting production demand and reducing accidents/ safety hazards. Some suggestions are offered on integrating ESs with simulation and logistical knowledge, and involving top management in ES development projects to maximize the pay‐off of utilizing ESs in manufacturing.
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Wong et al. (1994) studied this question.
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