Mobile W eb 2.0 in the workplace: A case study of employees' informal learning

Employees' informal learning in the workplace warrants more attention, and such learning could benefit from the latest mobile technologies such as W eb 2.0 applications, which have increasingly been utilized and have the potential to enhance learning outcomes. This multiple‐case study examined the impact of mobile W eb 2.0 applications on informal learning in the workplace by investigating employees' learning experiences with a mobile App to identify new possibilities of informal learning in the workplace. Learning is recorded as being active in the context of mobile W eb 2.0. The findings within cases are provided, followed by a discussion of the overall context. Directions for future development are suggested.