This article describes an evaluation of patient satisfaction with the care provided by a multidisciplinary cancer team based in a cancer unit which is a designated specialist cancer-treatment centre. An opportunistic sample of patients attending cancer out-patient clinics were approached, and 93 (84%) completed the questionnaire. Most patients were highly satisfied with the care and information provided by doctors, cancer nurses and other attached professionals. However, dissatisfaction was expressed with the amount of information given about treatment trials and research, and with waiting times in clinics and pharmacy. In addition, the team was shown to be relatively poor at identifying depressed patients and offering them appropriate services. Changes implemented following this audit of care are described.
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Hutchison et al. (1992) studied this question.
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