Impact of CRM on Trust and Conflict Between Civil Aviation Pilots and Cabin Crew

Objective This study investigates the impact of Crew Resource Management (CRM) training on trust and conflict between civil aviation pilots and cabin crew. The aim is to understand if shared perception of CRM training affects trust enhancement and conflict reduction among these two professional groups.Background CRM training emphasizes non-technical skills vital for operational efficiency and aviation safety, including leadership, situational awareness, and teamwork. Prior research has established that human factors contribute significantly to aviation accidents, and CRM training targets these by improving communication and collaborative skills among flight teams.Method The study utilized a survey distributed to civil aviation pilots and cabin crew within several domestic airlines. Respondents rated their perceptions of CRM training and its impact on trust and conflict in their professional interactions. Statistical analyses, including multiple regression, were employed to interpret the survey data, focusing on the mediating effect of age.Results Findings revealed that positive perceptions of CRM training significantly correlate with increased trust and reduced conflict between pilots and cabin crew. Older participants showed stronger positive correlations, indicating age as a significant moderator in the effectiveness of CRM training.Conclusion CRM training plays a crucial role in enhancing trust and reducing conflict among aviation professionals, with age significantly influencing these outcomes. Continuous focus on CRM’s role in fostering teamwork can further support safety and operational efficacy in civil aviation.