Organisational learning via groupware: a path to discovery or disaster?

In order for organisations to keep up with the onslaught of challenges inherent in the knowledge era, they must continuously learn. From a normative perspective, groupware technologies facilitate organisational learning by providing a means of disseminating and codifying organisational knowledge. However, in practice, the potential learning benefits of groupware are rarely achieved. This paper aims to contribute to the fields of organisational learning, innovation and information systems by examining possible reasons for groupware failures, which lead to lost potential learning benefits and thus unsustainable advantage.