Assessment of Emotional Management of Emergency Nursing Personnel in Selected Chinese Public Hospitals

This paper investigated the current situation of emotion management of nurses in the emergency department of medical institutions to provide an empirical reference for nursing managers to cultivate nurses’ ability to control emotions and implement emotional interventions and to make a case reference for further improving nursing work efficiency, nursing service quality and patient satisfaction. Using the purposive sampling method and the Nurse Emotion Management Scale, 150 registered nurses in the emergency department of five third-class first-class hospitals in Guangdong Province were selected for a questionnaire survey from November to December 2022. The total score of emotional management for emergency department nurses was (49.28 ± 3.17) points, emotional awareness (14.53 ± 1.69) points, emotional adjustment (12.99 ± 1.15) points, emotional use (12.51 ± 1.17) points, and emotional expression (9.25 ± 1.22) points. There were differences in emotional management scores among emergency department nurses with different nursing years, professional titles, external environment, emotional transfer, work violence, and job burnout (P<0.05). The emotional management ability of emergency department nurses is at a medium to high level. Nursing age, professional title, external environment, emotional transfer, work violence, and job burnout are the main factors affecting emergency department nurses’ emotional management ability.