Have you ever had to do overtime in the critical care unit due to a lengthy report that could have been avoided? Have you ever analyzed whether all of the information given in a report was relevant and useful to all who heard it? Have you ever passed on information or messages through a report only to have them change into an unrecognizable form? Have you ever wondered how a report could be made to be more efficient? The authors describe a method for streamlining the shift report.
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Young et al. (1988) studied this question.
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