A study on the factors of public library use by residents

This study selected various factors that may influence the satisfaction and use of public libraries through reflecting social changes led by the fourth industrial revolution, in an effort to differentiate the study from related studies conducted previously. In addition, this study examined the specific factors of material, facility, location and place, staff, programs and services that affect the satisfaction and use of public libraries by residents. Results show that accessibility and possession factors of material and interior design factor of facility, space for reading and user convenience factors of location and space, reliability and active attitude factors of staff and diversity, operation hours and promotion factors of programs and services have significant influence over the satisfaction and use of public libraries by residents. The results of this study are useful in providing fundamental data for attracting residents to libraries and improving the rate of utilization by providing library services based on the rapidly changing social environments and users’ demands for the practical operation of libraries.