Studying University as Social Systems Using the Viable System Model: mApp and Semantic Web Technologies at the Industrial University of Santander

The purpose of this paper is to build on Systemic and Organizational Cybernetics (OC) through the Beer's Viable System Model (VSM) in order to study university analyzing them as social systems. A representation of the self-assessment process is provided through a model that allows university decision markers to diagnose or design information systems for self-evaluation process of graduate programs. The developed systemic framework could offer practical guidelines for decision makers in public or private universities in applying the concepts of organizational and systemic cybernetics in order to strengthen the viability of postgraduate programs and to perform processes for self-evaluation in collective decisions. This research also presents a case study carried out at the Industrial University of Santander, in Bucaramanga, Colombia. This article is an original attempt to fill the conceptual and practical gap on Organizational Cybernetics, existing in the design of self-assessment models graduate programs. Another contribution is the introduction of a Viable System Model of the higher education system in Colombia through the Organizational Cybernetics.