Communication is an essential component of skilled nursing-practice. As 20 per cent of Australians are born overseas and come from a non-English speaking background (NESB), effective communication becomes a challenge for nurses who do not share the same language. Nursing use of an interpreter service is an essential component of practice in a multicultural community. This was one of the findings of a two-year participatory action research study which explored the practice of nurses caring for non-English speaking families. The intention of this paper is to explore this crucial aspect of the findings; nursing use of interpreters and the strategies instigated by the nurses to work more effectively with them.
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Blackford et al. (1997) studied this question.
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