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This paper discusses Pacific Gas and Electric's experience with its five (5) major dispatchable load management programs from an operations viewpoint. Much of the existing industry literature concerning load management is written by Rate and Commercial Department personnel; however, this paper provides a unique insight into the operation and assessment of load management programs by those who directly utilize them. In addition to the in-depth analysis of PGandE's existing load management programs for heavy industrial, commercial, and residential customers, this paper presents criteria by which programs can be assessed in a continually changing utility environment.
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David L. Becker (1986) studied this question.
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