Reactivating higher education with total quality management: Using quality and productivity concepts, techniques and tools to improve higher education

This paper considers the ways to reactivate higher education by, in particular, applying the key concepts of total quality management (TQM ) to education. The key elements of TQM in education are: leadership, education and training, organizational climate, customer service, scientific methods and tools, meaningful data and team problem-solving. These can work successfully in a college or university just as they have in manufacturing or service organizations. The results that can be expected from implementing TQM are also discussed.