An integrated method to identify and improve logistical gaps

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This paper reviews the critical elements of the SCOR model and its applications in solving logistical problems. It also discusses the theoretical approach to BSC concepts and the analysis of the tactical scenario and a company’s restrictions. The study is inductive, validating theoretical aspects that can be generalised through empirical testing. The proposed methodology integrates the BSC and SCOR models, aligning operational and strategic indicators, to performance measurement and achieving profitability objectives. The model integrated suppliers, improving inventory management and productivity, and its structure is defined from the company’s main decisions related to supply chain processes. The SCOR and Balanced Scorecard models were tested in a logistic process in a hardware store, with no known background in the literature on its application in this industry. These two models were integrated into a unified tool, with an indicator dashboard as an output, to support decision-making at both strategic and operational (logistics) levels.