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October 1, 2019Review of Business ManagementOpen Access

Inclusive Service Experience Management: a Framework from the Perspective of People with Visual Impairment

Bibiana Conrad Graziela Dias Alperstedt Aline Regina Santos

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Abstract

Purpose -This article proposes a framework for service experience management from the perspective of people with visual impairment.

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Cite This Study

Conrad et al. (2019) studied this question.

synapsesocial.com/papers/6a7a4c0835e7b6bcc68916cc https://doi.org/10.7819/rbgn.v21i5.4027

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