Turkish Banks and Digitalization: Policy Recommendations from a Qualitative Study

Digitalization, as a popular issue in banking, is changing the way of doing business with new business models resulting in a change in employment structure, business development and sales/marketing. Digital platforms utilize operational efficiency, data intensive and even artificial intelligence driven risk management and decision making processes. This change has led to repercussions in organizational structures of banks, sectoral regulations and policy development perspectives. With respect to that, in this study, structured interviews are conducted with seven Turkish top bank managers to provide feedbacks and policy recommendations from the field that support the aforementioned change in banking.