Advocacy, Motivational Interviewing, and Active Listening Help Cohesion of Case Management Process

Sue Jensen, PhD, RN, CCM, MSCC, is a past chair of the Commission for Case Manager Certification, the first and largest nationally accredited organization that certifies case managers. She is the CEO of Southwest CMR (dba ALARIS), specializing in workers' compensation case management, and Associate Professor of Nursing Emeritus in the Kirkhof College of Nursing at Grand Valley State University. Nina Mottern, BSN, RN, CCM, is a CCMC Commissioner. With more than 30 years in health care, in a variety of health care settings in the federal government and private sectors, she is now a geriatric care manager. Address correspondence to Sue Jensen, PhD, RN, CCM, MSCC, CCMC, 1120 Route 73, Suite 200Mount Laurel, NJ 08054 ([email protected]). The authors report no conflicts of interest.