Front‐office Staff Selection Techniques

Reports a study of selection techniques used for front‐office staff recruitment in hotels and motels in the state of Victoria, Australia. A survey of 172 establishments with more than 30 rooms indicated that the most frequently used techniques are interview, application forms and references. However, the smaller establishments did not use even these basic procedures to their full advantage. Recommends further studies to ascertain what attributes employers value most as selection criteria of front‐office staff.