Reporting the new competence needs of clerical–administrative workers: an employer perspective

This paper draws on qualitative and quantitative data to determine: the nature of recruitment and selection practices; the types of competency information employers want to know about applicants when making clerical–administrative (office) personnel hiring decisions; and in what form they want to receive the information so that it is most useful. It builds on a previous article (Velde & Hopkins, 1994) which explored what and how much employers needed to know about reporting trainee competence.