Management decisions for a continuous improvement process in industry using the analytical hierarchy process

Continuous improvement strategies are of increasing importance but difficult to establish and sustain. This paper uses multiple criteria decision‐making (MCDM), based on the analytical hierarchy process (AHP), as a means of systematising the decision process underlying strategy determination. A generic framework is developed to formulate an ideal strategy for a continuous improvement process (CIP) using AHP. The paper also discusses issues relating to consistency and sensitivity analysis.