Implementing Emotional and Social Intelligence Competencies in an Educational Business Service

The purpose of this study was to understand how knowledgeable higher education leaders are about the competencies of emotional and social intelligence. The perceived need to utilize these competencies with subordinates was also explored. The theoretical frameworks of emotional intelligence and social intelligence support this study and consist of four competencies: self-awareness, self-management, social awareness, and relationship management. The questions that drove this study were "How knowledgeable are leaders about the competencies of Emotional Leadership Theory and Social Leadership Theory?" and "How do leaders in an educational business service perceive the need to utilize emotional and social intelligence with followers?" The sample consisted of six online faculty leaders from an education business service. Participants were interviewed and videotaped using Zoom. Data were obtained through