This article examines the Total Quality Management (TQM) practices employed by the smaller manufacturing firms in American industries and the results of those practices based on the data collected through a survey of APICS member firms. It aims to provide a benchmark of TQM practices for other smaller manufacturers to use. The result of the study should interest managers/policy-makers in small manufacturing firms trying to implement TQM.
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Spencer et al. (2001) studied this question.
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