Passengers' baggage operations between airline responsibilities and airport authority – A review

This study critically examines academic literature on air baggage operations to address complex challenges impacting passenger experience, including security, operational efficiency, and economic factors. Through scientometric analysis of 89 Scopus-indexed studies and 37 on Google Scholar. Key research trends in security/tracking technologies, economic impacts of baggage fees, and operational efficiency are identified. Persistent issues like inter-organizational coordination, mishandling, and technological limitations are highlighted. Policy implications suggest integrated systems, advanced RFID/AI implementation, and revised baggage fee structures balancing cost and service quality for enhanced traveler satisfaction and industry streamlining.