Organizations face a high rate of failure when introducing technological change. This article presents the results of a study conducted on the end-users of a successful technological change in a police service. It describes the method used to manage the transition, and pinpoints a number of factors related to the success. This change was introduced without undesirable side effects. It seems that the guidance provided to the end-users played a determinant role.
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Collerette et al. (2006) studied this question.
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