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July 1, 1999Total Quality Management

Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach

Mike Donnelly Edward Shiu

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Abstract

Examines the quality of housing services provided by local authorities in Falkirk area of Scotland. Management of housing services in Falkirk area; Priorities in the delivery of housing services in Falkirk area; Approach to the measurement of service quality.

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Cite This Study

Donnelly et al. (1999) studied this question.

synapsesocial.com/papers/6a7dfd98143763190a3ca1bd https://doi.org/10.1080/0954412997451

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