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Jay J. Jamrog and Miles H. Overholt of The Human Resource Institute discuss where best to focus measurement. Significant advances in HR strategic planning and metrics have shifted HR’s traditional role ‐ it’s now imperative that HR strategy is aligned to business strategy. But, despite these advances, business leaders are becoming increasingly frustrated with HR, even when its plans and metrics are executed with skill.
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Jamrog et al. (2005) studied this question.
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