“As in many other countries worldwide, the outbreak of the COVID-19 virus saw the sudden closure of all French universities starting in mid-March 2020. Universities had to drastically re-think their means of communication during times of crisis (Veil et al. 110). Although student welfare is recognised as being important, it can be intangible and difficult to measure and monitor (Lusk and Fearfull 1109). For example, an extra level of care may be needed towards international students who have no family support (Bradley 419). When in crisis, such as the COVID-19 pandemic, universities have a responsibility to maintain communication with both staff and students and to provide support for those who need it. At the University of Bordeaux, social media was used as a means of maintaining communication with students and staff under home confinement during COVID-19.”
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Peake et al. (2020) studied this question.