The “Genius” of Reference Service: A Threefold Framework as a Simple Assessment Tool

This essay begins with a narrative comparison of several reference interviews, both face-to-face and virtual.The chosen reference query concerned the meaning and significance of the "genius" of the Roman emperor.Using three connotations of the word genius as a launching point, the article discusses the importance of rapid response, expert knowledge, and guiding instruction within reference services.The essay concludes by using this threefold framework to construct a simple assessment tool that could spur on further reflection and conversation concerning the "ideal" reference interaction.This memorable triangulation may be of special interest to those training new reference staff members.