Leadership Counts: Lessons for Public Managers from the Massachusetts Welfare, Training, and Employment Program, by Robert D. Behn

Preface Prologue: Important Events along the Way 1. The Idea behind FT CHOICES 2. The Birth of FT CHOICES 3. The Structure of FT CHOICES 4. Managing for Performance 5. An Emphasis on Marketing 6. Making Government More Businesslike 7. Management by Groping Along 8. Managing and Evaluating Social Programs 9. Evaluating FT CHOICES 10. The Necessity of Leadership Notes Index