Assessment of Patient Satisfaction with Nursing Care in Surgical Units

Background: Patient satisfaction means the degree to which patients have their expectations met as they interact with different components of the health care system. Nursing care quality concerns the delivery of quality patient services, which are professionally holistic and caring. Aim: The purpose of this research is to determine the level of patient satisfaction with nursing care in the surgical wards of the Saidu Group of Teaching Hospitals (SGTH). Methods: The present research is a cross-sectional descriptive study conducted at the SGTH to evaluate the satisfaction of patients with nursing care, with reference to surgical units. The 350 participants were between 18 and 60 years of age, having spent at least 48 hours in the hotels. The data was collected using a structured questionnaire which was developed by researchers to measure perceived satisfaction using the 5 Likert scale. The findings regarding satisfaction levels and the demographic data collected were assessed by means of Statistical package for the social sciences (SPSS). Results: The study sample consisted of 350 patients, including more male patients. In general, nursing care service quality from the patient’s perspective appeared satisfactory, especially regarding cleanliness, privacy, and pain management. However, there were certain features, such as communication and responsiveness, that revealed possibilities for development. The findings of this research show that the overall mean satisfaction score was 3.94, suggesting that the feedback was mainly positive but that small improvements in communication and attentiveness could be made. Conclusion: From the research, the patients were very satisfied with the level of nursing care they received in the surgical units; most regarding cleanliness, privacy, and pain control. However, the areas that can be improved include communication and responsiveness. Improving these areas can potentially offer an even better experience for the client/patient and improve the quality of nursing care.