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An end-to-end system was created at Genworth Financial to automate the underwriting of Long Term Care (LTC) and Life Insurance applications. Relying heavily on Artificial Intelligence techniques, the system has been in production since December 2002 and today completely automates the underwriting of 19.2 % of the LTC applications. A fuzzy logic rules engine encodes the underwriter guidelines and an evolutionary algorithm optimizes the engine’s performance. Finally, a natural language parser is used to improve the coverage of the underwriting system. Introduction1 With over 130 years of history, 15 million customers, $98 billion in assets, and $11 billion in annual sales, Genworth Financial (GNW) is one of the world’s oldest and largest
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Aggour et al. (2005) studied this question.