Pursuing a Multidimensional View of Transfer

Training researchers and practitioners have typically focused their attention on one type of transfer, the transfer of tasks that require trainees to learn and apply a prescribed standard procedure. Further, researchers and practitioners have examined this type of transfer in situations where supervisors hold trainees accountable for applying the trained knowledge and skill, Performance professionals have developed theoretical frameworks, training principles, and training guidelines to improve transfer based on this conception of transfer. In contrast, this paper presents a multidimensional perspective to training transfer. One dimension concerns task adaptability-a continuum from relatively closed tasks, where task steps are highly prescribed, to relatively open tasks, where the task steps can be adapted to varying circumstances of the job. The other dimension concerns worker autonomy-a continuum from heavily supervised to highly independent work. Based on this expanded perspective of transfer, for each combination of variable, we offer principles for effective transfer as well as specific problems which must be solved to achieve the best results. We also provide suggestions for evaluating training success and derive research propositions that deserve attention.