This article examines the efforts of the Bank of Montreal's Human Resources Department to build a competency profile for its newly developed role of Human Resources Relationship Manager. The article outlines the background on a competency-based pilot project used to help align individual performance with business strategy, followed by a description of the project methodology. The competency profile is presented along with observations and learning during various stages in the project.
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Karen Gorsline (1996) studied this question.